three years at Southsea Cat Sits
Southsea Cat Sits is Milly's cat sitting business, and Milly is one of the two people who make sitkit. So this isn't an independent review. It's what changed when her business moved onto it, in her words.
- of every booking going through sitkit
- 3 years
- bookings
- 500+
- visits in the diary
- 3,000+
- paid by card from customers' booking pages
- 5 figures
The admin got small
Before sitkit, a booking started as a WhatsApp message, a text, an email or a call, and ended up in one of several spreadsheets. Payments turned up in the banking app and had to be matched to customers by hand. Working out who was going where tomorrow meant checking all of it, and it took hours every week.
Now Milly agrees the dates with a customer however they got in touch, adds the booking and sends them the link. That's the admin.
"My evenings used to go on spreadsheets and my banking app, working out who'd paid for what. Now I add the booking, send the link, and get on with my evening."
Running it from a phone
Milly started using sitkit a few weeks before her son was born. It meant the business kept going while she recovered and looked after a newborn, from her phone, without a laptop and a pile of spreadsheets.
"I couldn't have kept the business going that year without it. Everything I needed was on my phone, and I could pick it up for five minutes and put it down again."
No more chasing
Customers pay from their booking page, and the booking confirms itself. About half pay within a day of getting the link, usually days before the first visit.
"I don't have to ask anyone for money any more, which I always hated. They get the link, they pay, and I can see it's done."
A team that knows where it's going
Milly hands visits to her sitters in sitkit. Each one sees their own visits, with the address and the notes they need, and Milly sees who's doing what each day.
"I'm not on the phone every night going over who's going where. If it's in sitkit, the sitter has it."
Customers who come back
Four in five customers have booked more than once. That's down to Milly and her sitters more than to any software, but customers do tell her how quick it is to check a booking and pay. Nobody has to sign up for anything, and they still deal with Milly, not with a system.
"Customers tell me how easy it is. Nobody has ever asked me for a login."
Figures are from sitkit's records for the business in October 2026, rounded down. Our story tells how sitkit came about.
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This is our own business, so it can only tell you so much. If you run yours on sitkit and would be happy to share how it's going, good or bad, email support@sitkit.com. We'll only publish what you agree to, in your words.
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